Terms and Conditions

Your contract is with Graham and Jane Jones at East Trenean Farm (“we”, “us” and “our” in these Booking Conditions) for the property known as Corn Barn / Threshing Barn / Water Mill / Linhay (“the Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party. 


These Booking Conditions form the basis of your contract with us so please read them carefully.  Nothing in these Booking Conditions affects your normal statutory rights.


  1. Making your booking


When you book the Property with us you should return the completed Booking Form to us together with your payment for the Initial Deposit.  Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking or if we cancel due to unforeseen circumstances such as enforced closure by Government legislation (COVID-19).


Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.


Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation.  The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions.  We reserve the right to refuse any booking prior to the issue of our written confirmation.  If we do this we will promptly refund any money you have paid to us.


When received, carefully check the details of our written confirmation and inform us immediately of any errors or omissions.


2.  Paying for your booking


You are required to send to us your payment for the balance of the Rental at least six weeks prior to the Arrival Date as set out in our written confirmation.  If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you. 


We require a security deposit of £100 per booking and will hold this to be applied against the reasonable cost of repair or replacement of any lost or damaged property, furnishings, fixtures and fittings and/or may be retained following the breach of any of your obligations under this contract.  We will return the Security Deposit to you as soon as possible after your holiday and always within 7 days of the return of the keys to us, less any deductions in accordance with the conditions stated herein.  The security deposit must be paid when settling the balance of the Rental amount.


3.  If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible.   Please also confirm your cancellation in writing or by email to the addresses shown on our written confirmation.  A cancellation will not take effect until we receive written advice from you.


If you cancel your booking within seven days of receiving our written confirmation, we will refund any money you have paid us (less bank charges if applicable).  After 7 days, if you cancel your booking more than six weeks prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any money you have paid to us.  


If you cancel your booking less than six weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental amount in full.  In these circumstances we will refund the Rental (less any additional costs incurred) to the extent that we are able to secure an alternative booking for the Property.  


4.  If we cancel or amend your booking


We would not expect to have to make any changes to or cancel your booking, however we have to reserve the right to make such changes in the event of unexpected need.


If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund any money you have paid us in respect of the cancelled booking.


5. Your accommodation


You can arrive at your accommodation after 16.00 hours on the Arrival Date of your holiday and you must leave the property by 10.00 hours on the Departure Date.


If your arrival will be delayed, please contact the person whose details are given on our booking confirmation so that alternative arrangements can be made.  If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.


6.   Your obligations


You agree to comply with these terms and conditions and any other regulations reasonably made from time to time and to ensure that they are observed by all members of your party.


You agree not to occupy the property if you or any of your party have symptoms of COVID-19. You agree not to self-isolate in the property. You agree to follow Government guidelines on the control of the disease.


You agree to vacate the property no later than the agreed departure time on the agreed departure date.


You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.


You agree to take all necessary steps to safeguard your personal property and your safety. No liability to you is accepted in respect of damage to or loss of such property, or injury or illness except where the damage or loss is caused by our negligence.


You are advised to purchase comprehensive travel insurance for each member of your party to the extent appropriate to your circumstances.


You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation.  If you do so, we can refuse to hand over the Property to you, or can require you to leave it.  We reserve the right to treat any of these circumstances as a cancellation of the booking by you. 


You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs.


7. Complaints


Every effort has been made to ensure that you have an enjoyable and memorable holiday.  If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. 


Please contact us if any problem arises so that it can be speedily resolved.  We want you to enjoy your holiday, and we can’t improve it after you have left.  So please let us know about any problems as soon as possible.


If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of your departure.


8. Our liability

Our maximum liability for losses which you suffer as a result of us acting in breach of these terms and conditions is strictly limited to an amount equal to the contract Rental. 

This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.


9. Law


The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.



East Trenean Farm,



Cornwall, PL13 1QN




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